Order Acceptance

It is understood and agreed to that any Purchase Order received by Clinical Tech Solutions shall expressly include these Terms & Conditions, as if fully set forth in, and is hereby fully incorporated by reference herein. Clinical Tech Solutions written order acknowledgment, together with the terms and conditions set forth herein, constitutes the final expression of the agreement between the purchaser and Clinical Tech Solutions and supersedes all prior oral and written statements regarding the order.

Payment Terms

Net 30 from the date of invoice unless other arrangements have been made with executive staff in the form of a written agreement. Clinical Tech Solutions accepts credit card payments with a 3.8% credit card fee.

Taxes

All federal, state, local, and government taxes are the buyer’s responsibility.

Shipping and Receiving

Clinical Tech Solutions ships via FedEx unless notified on the purchase order. Any shipping fees will be billed to the customer unless otherwise stated in quote or purchase order. Damages identified upon equipment arrival must be communicated to Clinical Tech Solutions personnel within 10 days of the date arrival to the customer. If not reported, any damage fees will be billed to the customer, no exception. Upon arrival of product, if improper packaging is identified which resulted in damages; the customer will be notified and is held liable for any costs if not reported upon order placement with Clinical Tech Solutions personnel. Clinical Tech Solutions has the right to refuse shipments containing contaminated product and will be sent back to the customer.

Claims

All merchandise is packed to comply with standard shipping practices and requirements. Clinical Tech Solutions is not responsible for damage to goods that occurs during transit. Any claim against Clinical Tech Solutions for errors, defects, shortages, or invoice discrepancies must be made by the purchaser in writing to Clinical Tech Solutions within 10 days after delivery. Failure by the purchaser to file any claims with Clinical Tech Solutions within 10 days constitutes acceptance of the goods and invoice and a waiver of any defects, errors or shortages. Upon receipt of written claim by customer, Clinical Tech Solutions will investigate the cause and occurrence of shipping damages. If found that fault lies with manner in which material was packaged then Clinical Tech Solutions will notify customer and will offer replacement, repair, or issue a refund of item(s) at its discretion.

Order Procedure

Purchase orders may be given verbally via phone or e-mailed to aClinical Tech Solutions representative or directly to the company. All orders for purchases will be built exactly to the specifications of the quote and/or sales order. It is the customers responsibility to make sure the quote/order contains all details necessary to complete the order to required expectations. Additional cost may be necessary for options that were not included in the quote, but are later realized as needed by the customer. Payment will be required before any orders are shipped to the customer. If customer fails to provide payment within six months of order receipt, the order will be cancelled and any equipment will become  Clinical Tech Solutions possession unless other arrangements are made and approved in writing by Clinical Tech Solutions management staff.

Cancellation and Return Policy

Cancellation of orders may result in a non-refundable charge up to the full cost of the order. No return of goods will be accepted without written consent, Return Material Authorization (RMA) number and shipping instructions from Clinical Tech Solutions. Returns of goods must be done within 30 days and, if approved, will be subjected to a 20% restocking fee. Customer is responsible for reviewing quote given by Clinical Tech Solutions to check for any errors and/or omissions. Orders will be filled exactly per quote given by Clinical Tech Solutions, any missing software options, hardware options, or any other options and custom additions are the responsibility of the customer to verify before issuing a Purchase Order (PO) to Clinical Tech Solutions. Any items returned to Clinical Tech Solutions for warranty must be initiated with Clinical Tech Solutions customer service or sales representatives as a warranty order. If the customer does not notify Clinical Tech Solutions of a warranty return before the item is sent in then the warranty may be deemed invalid.

Warranty

Clinical Tech Solutions may offer a warranty which begins from the date of the original shipment to the date the product is received to Clinical Tech Solutions service. The standard warranty covers repairs related to the original services conducted. If warranty stickers appear to be tampered with or removed upon arrival, the warranty will be void. For the duration of the warranty period, Clinical Tech Solutions will cover the part(s) which are serviced in the original repair of the product. Physical and/or fluid damage will not be covered. Any part(s) not addressed, refurbished, or replaced during the original repair process as outlined by service reports or other Clinical Tech Solutions documentation will not be covered under warranty unless otherwise documented in writing by Clinical Tech Solutions.

Advanced Exchanges/Core Returns

Any purchased items which require a core return or product back to Clinical Tech Solutions must be returned within thirty days. Any item not returned in thirty days will be subject to charges up to the full price of the item purchased and will be billed to the customer.